U.S. Department of Veterans Affairs Biography

Brett Shoulders currently serves as a Business Intelligence Analyst (Program Analyst) for the U.S. Department of Veterans Affairs, Office of Performance Analysis and Integrity in Phoenix, AZ, a position he has held since 2024. In this capacity, he develops data sources using SQL to support Veterans Benefits Administration (VBA) reporting requirements, serves as a subject matter expert in VBA data, and provides technical guidance on analytics and reporting. Brett engages with internal stakeholders to design, build, and refine Tableau dashboards and reports, optimizes the VBA Tableau Server to support 23,000 active users, and ensures seamless access to critical data. His work has enhanced data governance, streamlined reporting processes, and empowered executive leadership with actionable insights that drive operational excellence. He is recognized for leading high-quality dashboard development, managing over 330 active SQL scripts, and fostering cross-functional collaboration to deliver impactful data solutions.

Mr. Shoulders began his career with the VBA in 2012 as a Legal Administrative Specialist at the Phoenix National Call Center. Since joining the VBA, he has steadily assumed positions of greater responsibility, including Senior Veterans Service Representative, Rating Veterans Service Representative, and a temporary assignment as Decision Review Officer in 2019 with the Denver Regional Office, where he resolved a backlog of 70 hearings within six months. He most recently served as a Management Analyst for the Pacific District Office, providing strategic advisory support to the District Director and analyzing operations and performance across 13 Regional Offices in 10 states, including Alaska, Hawaii, and the Philippines. Brett also served as a Management and Program Analyst for the Phoenix Regional Contact Center, where he led COVID-19 reporting initiatives and introduced remote onboarding and training programs for analysts. Prior to his VBA career, Brett served in the United States Army, deploying with the 41st Field Artillery Brigade in support of Operation Iraqi Freedom.

CAREER CHRONOLOGY:

2024 Program Analyst, Office of Performance Analysis and Integrity, Phoenix, AZ
2021 Management Analyst, Pacific District Office, Phoenix, AZ
2020 Management and Program Analyst, Phoenix Regional Contact Center, Phoenix, AZ
2020 Rating Veterans Service Representative, Phoenix Regional Office, Phoenix, AZ
2019 Decision Review Officer (Temporary), Denver Regional Office, Denver, CO
2017 Rating Veterans Service Representative, Denver Regional Office, Denver, CO
2014 Senior Veterans Service Representative, Denver Regional Office, Denver, CO
2012 Legal Administrative Specialist, Phoenix National Call Center, Phoenix, AZ

EDUCATION:

2022: Master of Science in Management (Specialization in Business Intelligence), Colorado State University
2013: Master of Public Administration (Emphasis in Government & Policy), Grand Canyon University
2011: Bachelor of Arts in History, Grand Canyon University

MILITARY SERVICE:

2003 – 2007: United States Army, Field Artillery, Babenhausen, Germany